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Summary of Contents for Bang & Olufsen beosound 5

• Page 1 BeoSound 5 Type 2900 BeoMaster 5 Type 1753, 1754, 1755 Service Manual English German, French, Italian, Spanish, Danish, Dutch, Japanese, Korean and Simplified Chinese versions are available in the Retail System This Service Manual must be returned with the defective parts/back-up suitcase !

• Page 2: Table Of Contents

  ServiceTool for adjustments ................4.1 Adjustments ....................4.7 Final check after repair ................. 4.9 Replacement of modules – BeoSound 5 ............5.1 Replacement of modules – BeoMaster 5 ............. 5.19 Specification guidelines for service use ............6.1 Block diagram – BeoSound 5 ................ 7.1 Block diagrams –...

• Page 3: Survey Of Modules

  Survey of modules Survey of modules BeoSound 5 PCB01 Mainboard PCB11 PCB12 Navigator PCB13 Input PCB14 Volume (not for sale) PCB51 PCB52 Keyboard (not for sale) PCB58 Standby PCB61 Backlight Inverter BeoMaster 5 PCB01 Motherboard PCB04 Power Supply PCB51 ML-PL...

• Page 4: How To Service

  - Transport and handling. Replacement of modules If it is necessary to replace modules in BeoSound 5 or BeoMaster 5, there are 3 modules which require an adjustment after replacement as the serial number has to be transferred into the new module. The modules are:...
• Page 5 How to service Warnings Static electricity, ESD Static electricity may damage the product. In BeoSound 5/BeoMaster 5 there are STATIC ELECTRICITY integrated circuits which operate with 1.8 volt, and that makes the product MAY DESTROY THE extremely sensitive to static electrity.

• Page 6: Servicetool

  The BeoMaster 5 ServiceTool is also used to restore the serial number in the following modules, if they are replaced: - PCB01, Mainboard (BeoSound 5). - PCB01, Motherboard (BeoMaster 5). If it is not possible ‘restore’ the serial number from the one of the modules, e.g. if both the HDD and the Motherboard are damaged, a new pre-programmed PCB01, Motherboard can be ordered from Bang &...

• Page 7: Service Mode

  How to exit ‘Configuration Menus’ ..........2.4 Survey of ‘Configuration Menus’ ..........2.4 Menu overview ................2.4 Description af menu items ............2.5 MODE (BeoSound 5 only) ............. 2.5 SOUND (BeoSound 5 only) ............ 2.5 SYSTEM INFO ............... 2.5 SYSTEM SETTINGS ..............2.6 MAINTENANCE ..............

• Page 8: Service Mode

  BeoSound 5/BeoMaster 5: - ‘Customer Configuration Menu’ - ‘Service Configuration Menu’ - SERVICE MENU The service menus can be accessed on BeoSound 5 or from the tv connected to BeoMaster 5. Both scenarios are described. Access to ‘Customer Configuration Menu’ BeoMaster 5 - Select PC in the LIST on Beo4 and press GO / select the configured soft button, eg.

• Page 9: Access To 'service Configuration Menu

  Highlight SETTINGS Note! The ‘Customer Configuration Menu‘ or ‘Service Configuration Menu’ must be activated from either BeoSound 5 or BeoMaster 5. It is not possible to activate the menus on both BeoSound 5 and BeoMaster 5 at the same time.

• Page 10: How To Exit 'configuration Menus

  SPEAKER TYPE RECOVERY Some menu items will only be available in BeoSound 5 and other only in BeoMaster 5. In the following description of the menu items, it will be mentioned whether the item is present in only BeoMaster 5 or BeoSound 5.

• Page 11: Description Af Menu Items

  - SETTINGS, opens the basic SETTINGS menu and leaves ‘Configuration Menu’. SOUND (BeoSound 5 only) This menu item provides the opportunity to setup the settings for BeoSound 5. - VOLUME, provides the opportunity to setup the default volume level. To enter, press and a scale divided in steps from 0 to 90 appears on the screen.

• Page 12: System Settings

  - TIME ZONE, this menu item provides the opportunity to setup the area where BeoSound 5 is installed. This setup is very important because it determines the time and thus the time for BeoMaster 5 to perform the automatic check for software updates.

• Page 13: Product Info

  BS5 BOOT FIRMWARE BeoSound 5 boot firmware BS5 PCB BeoSound 5 PCB version BS5 BOM BS5 TYPE NO Type number for BeoSound 5 BS5 ITEM NO Item number for BeoSound 5 BS5 SERIAL NO Serial number for BeoSound 5 BM5 ML FIRMWARE...

• Page 14: Network Info

  ‘Network Settings’ provides the opportunity to set the ‘Client Password’. It is necessary to set the ‘Client Password’ in order to establish connection between BeoMaster 5 and the ‘Client PC’. You can enter password data from both BeoSound 5 and BeoMaster 5. Explanation for BeoSound 5: Changes/flicks through the characters.

• Page 15: Roles

  This menu item provides the opportunity to define whether the BeoMaster 5/ BeoSound 5 is a AUDIO MASTER or not. If AUDIO MASTER is set to YES, it is possible to define which option the BeoMaster 5/BeoSound 5 is going to be in. If AUDIO MASTER is set to NO the ‘Option’...

• Page 16: Access To Service Menu

  GO/OK. - Move highlight text to ‘Service Menu’ and press GO/OK. Maintenance Update Software Reboot Service Menu Now all running sources and processes related to BeoSound 5 or BeoMaster 5 shut down, and the SERVICE MENU appears on the screen.

• Page 17: How To Exit Service Menu

  - Move the navigator arm MAINTENANCE, use the wheel highlight SERVICE MENU and press GO. Now all running sources and processes related to BeoSound 5 or BeoMaster 5 shut down, and the SERVICE MENU appears on the screen. How to exit Service Menu - To exit Service Menu on BeoSound 5/BeoMaster 5, double click the ‘Exit Service...

• Page 18: Survey Of 'service Menu

  This chapter is a survey that describes the shortcuts of the icons in the ‘Service Menu’ on BeoSound 5 and BeoMaster 5. The purpose of these shortcuts is to give an easy access to the different features. The shortcuts are: - ‘Date and Time’...

• Page 19: Survey Of Control Function

  Service mode 2.13 Survey of control function BeoSound 5 functionality Selects/enters the high-lighted sub-menu. Back to the previous menu, modified data is not saved. Selects items. Saves the modified data and leaves the sub-menu to the previous menu. Scrolls through menu items, radio stations, music files etc.
• Page 20 2.14...

• Page 21: Fault Flow Chart

  No or incomplete boot sequence ..........3.5 Boot error (disk boot failure) ............3.5 No/faulty picture on BeoSound 5. (Stby. LED is OK) ..... 3.6 No display (no Bang & Olufsen text on DVI-D at startup) ..... 3.7 No HDD activity (fan ok) ............. 3.7 No sound from BeoMaster 5 ............

• Page 22: No Function In Bm5

  PCB94, HDD. Confirm the before Replace defective mentioned voltages PCB94, HDD Power again* Supply ** Status LED on BeoMaster 5 Fault in BeoSound 5. Please refer to the MASTER UNIT SPDIF MASTER LINK LINE OUT POWER LINK next page. DVI-I...
• Page 23 Fault flow chart Fault symptom: No red LED in BS5 No function in BS5 Possible causes: Defective PCB01, Mainboard Defective PCB13, Input Defective PCB61, Backlight Inverter Defective BM5 Confirm BM5 is Confirm Confirm +12V_BUS on powered on. +5V_SB_AUX Confirm +12V_AUX from PCB04, P18 pin 2-3, Follow the fault +5V_SB_AUX,...

• Page 24: No Operation Of Bs5

  P151 pin 1 PCB51, ML-PL pin 1 Disconnect USB cable from PCB51, ML-PL and Replace defective reconnect to an PCB01, Mainboard available USB socket on BeoMaster 5 Is the operation of Replace defective BeoSound 5 OK? PCB01, Mainboard Replace defective PCB01, Motherboard...

• Page 25: Boot Error (disk Boot Failure)

  Boot error (disk boot failure) Possible causes, defective: HDD/file structure SATA cable Power cable PCB01, Motherboard Restart BeoSound 5/ Replace W9, power BeoMaster 5 cable Disconnect BM5 from mains. Place USB pen drive with BeoMaster 5 Replace PCB01, ServiceTool in an available USB socket.

• Page 26: No/faulty Picture On Beosound 5. (stby. Led Is Ok)

  Fault flow chart Fault symptom: No/faulty picture on BeoSound 5. (Stby. LED is OK) Possible causes, defective: DVI cable PCB51, ML-PL PCB01, Mainboard PCB01, Motherboard Connect an external Power up Replace W13, DVI monitor to the DVI-I BeoMaster 5. Is...

• Page 27: No Display (no Bang & Olufsen Text On Dvi-d At Startup)

  PCB01, Motherboard Reconnect W9 to PCB94, HDD. Confirm the before Replace defect mentioned voltages PCB94, HDD again*. Fault in BeoSound 5. Please refer to the next page *Measuring points PCB51 Voltage Does ‘USB Good Replace defect Link’ blink once PCB01,...

• Page 28: No Sound From Beomaster 5

  Fault flow chart Fault symptom: No sound from BeoMaster 5 Possible causes, defective: W2, SPDIF cable PCB51, ML-PL PCB01, Motherboard PCB04, Power Supply On PCB51, ML-PL confirm by LED*: +3V3_ATX, Replace PCB51, +5V_ATX, ML-PL Disconnect BM5 from the mains. Connect a pair of B&O speakers to BM5 and reconnect to the mains.

• Page 29: No N.radio Connection

  Fault flow chart Fault symptom: No N.Radio connection Possible causes, defective: Ethernet cable Network installation PCB01, Motherboard Wireless USB Network Adapter Remove ethernet cable from RJ45 Contact the socket on Is the network BeoMaster 5 and network solution wireless? connect it to a PC. administrator Is the internet connection ok?
• Page 30 3.10 Fault flow chart From previous page Disconnect the Is the green status wireless USB LED on the wireless Replace the wireless network adapter USB network USB network and reconnect to adapter ON / adapter another USB socket. blinking? Enter Service mode Click the Network Connection icon.
• Page 31 ServiceTool – Adjustments – Final check after repair ServiceTool – Adjustments – Final check after repair ServiceTool for ajdustments ............... 4.2 Information ................4.2 Survey of features in ServiceTool ..........4.2 Additional information ..............4.3 Accessing ServiceTool ..............4.4 How to exit ServiceTool ............... 4.4 Explanation of features in the ServiceTool ........

• Page 32: Servicetool For Adjustments

  ServiceTool ServiceTool for ajdustments Information The ServiceTool for BeoMaster 5 is new and developed to maintain the product when certain modules are replaced, or to maintain the HDD/file structure (cloning), if the health of this is weak. The ServiceTool also provides the opportunity to: - Serialise individual modules with a serial number - Upgrade firmware/BIOS in individual modules - Backup/restore the customer’s data to a new HDD...

• Page 33: Additional Information

  ServiceTool Additional information When either PCB01, Mainboard (BS5), PCB51, ML-PL (BM5) or PCB01, Motherboard (BM5) has been replaced, the firmware must be updated in the individual module. The ServiceTool is necessary for this operation. ! The serial number is stored in the following places: - PCB01, Mainboard (BS5) - PCB01, Motherboard (BM5) - PCB94, HDD (BM5)

• Page 34: Accessing Servicetool

  - Install a USB keyboard with an integrated mouse/mousepad to a available USB socket. - Verify that BeoMaster 5 is connected to either a BeoSound 5 or an external monitor (DVI-I). - Install the old HDD with the power splitter cable and connect the SATA cable to the available SATA-channel (for backup/restore data - only if relevant).

• Page 35: Explanation Of Features In The Servicetool

  This feature provide the oppertunity to copy the serial number from the HDD into a new PCB01, Motherboard in BeoMaster 5. ‘Restore BS5 Serial From HDD’ This feature provide the oppertunity to copy the serial number from the HDD into a new PCB01, Mainboard in BeoSound 5.
• Page 36 ServiceTool ‘Backup/Restore’ This feature provide the oppertunity to restore the customers data from an old HDD to a new. This could be relevant in cases where the old HDD is suspected of having a defect. Playlists, music files, pictures and web sites are copied to the new HDD.

• Page 37: Adjustments

  The ServiceTool is required to perform the adjustments and is placed on a USB pen drive (only available in the back-up suitcase). Elements described The three elements in the adjustments in BeoSound 5 and BeoMaster 5 are: - Initialisation of the serial number. - Firmware update.

• Page 38: After Replacement

  Adjustments After replacement PCB01, Mainboard in BeoSound 5 - Boot up BeoMaster 5 with the ServiceTool (please refer to page 4.4 for access). - Click the button ‘Restore BS5 Serial From HDD’ and await confirmation. - Click the button ‘Update BS5 FEP’ and await confirmation.

• Page 39: Final Check After Repair

  - Enter Service Configuratiom Menu (described on page 2.3). - Choose PRODUCT INFO. - Check the serial number is correct for BeoSound 5 and/or BeoMaster 5. - Return to Service Configuratiom Menu and choose ROLES. - Check Option setting is correct.

• Page 40: Check Audio/video Outputs

  4.10 Final check after repair Check audio/video outputs Check that audio and video outputs are working correctly. Clean the product Never user alcohol or other solvents to clean any part of the product. Use a soft, lint-free cloth to clean the surfaces of the product. Cabinet surfaces Wipe dust off the surfaces using a dry, soft cloth.

• Page 41: Replacement Of Modules - Beosound 5

  Replacement of modules – BeoSound 5 Replacement of modules in BeoSound 5 BeoSound 5 in service position ............ 5.2 Replace PCB01, Mainboard ............5.16 Replace PCB11, IR ..............5.8 Replace PCB12, Navigator ............5.6 Replace PCB13, Input ..............5.3 Replace PCB14, Volume .............. 5.4 Replace PCB51, LCD ..............

• Page 42: Replacement Of Modules In Beosound

  Replacement of modules – BeoSound 5 BeoSound 5 in service position - Remove all cables - Remove screws - Remove front glass...

• Page 43: Replace Pcb13, Input

  Replacement of modules – BeoSound 5 Replace PCB13, Input - Remove all cables - Remove screws - Remove cables from PCB13, Input 13P05 13P04 - Remove screw...

• Page 44: Replace Pcb14, Volume

  Replacement of modules – BeoSound 5 Replace PCB14, Volume + 5.3 Remove PCB13, Input - Remove wire guide - Remove cables from PCB14, Volume 14P01 14P02 - Remove nut 19mm - Carefully lift off socket...
• Page 45 Replacement of modules – BeoSound 5 Replace PCB52, Keyboard + 5.3 Remove PCB13, Input - Remove cable from PCB14, Volume 14P02 - Remove bearing nut 19mm - Carefully pull off button unit...
• Page 46 Replacement of modules – BeoSound 5 Replace PCB12, Navigator + 5.3 Remove PCB13, Input - Remove cables from PCB14, Volume 14P01 14P02 Remove wire guide - Remove bearing nut 19mm - Carefully pull off button unit - Carefully lift off volume wheel unit...
• Page 47 Replacement of modules – BeoSound 5 - Pull off navigation arm - Remove screws - Remove cable from PCB12, Navigator 12P01...
• Page 48 Replacement of modules – BeoSound 5 Replace PCB11, IR + 5.2 BeoSound 5 in service position + 5.3 Remove PCB13, Input + 5.5 Remove PCB52, Keyboard 14P01 - Remove cable from PCB14, Volume Remove cable holder - Lift off volume wheel unit...
• Page 49 Replacement of modules – BeoSound 5 - Pull off menu wheel - Remove screws for LCD Panel - Remove screw - Remove cable from PCB11, IR 11P01...
• Page 50 5.10 Replacement of modules – BeoSound 5 Replace PCB58, Standby + 5.2 BeoSound 5 in service position + 5.3 Remove PCB13, Input + 5.5 Remove PCB52, Keyboard 14P01 - Remove cables from PCB14, Volume Remove cable holder - Lift off volume wheel unit...
• Page 51 Replacement of modules – BeoSound 5 5.11 - Pull off menu wheel - Remove screws for LCD Panel - Remove screws - Remove cable from PCB58, Standby 58P01...

• Page 52: Replace Pcb51, Lcd

  5.12 Replacement of modules – BeoSound 5 Replace PCB51, LCD + 5.2 BeoSound 5 in service position + 5.3 Remove PCB13, Input + 5.5 Remove PCB52, Keyboard 14P01 - Remove cable from PCB14, Volume Remove cable holder - Lift off volume wheel unit...
• Page 53 Replacement of modules – BeoSound 5 5.13 - Pull off menu wheel - Remove screws for LCD Panel - Remove cables from PCB51, LCD @ LCD 61-CN2...

• Page 54: Replace Pcb61, Backlight Inverter

  5.14 Replacement of modules – BeoSound 5 Replace PCB61, Backlight Inverter + 5.2 BeoSound 5 in service position + 5.3 Remove PCB13, Input + 5.5 Remove PCB52, Keyboard 14P01 - Remove cables from PCB14, Volume Remove cable holder - Lift off volume wheel unit...
• Page 55 Replacement of modules – BeoSound 5 5.15 - Pull off menu wheel - Remove screws for LCD Panel - Remove cables from PCB51, LCD...
• Page 56 5.16 Replacement of modules – BeoSound 5 Replace PCB01, Mainboard + 5.2 BeoSound 5 in service position + 5.3 Remove PCB13, Input + 5.5 Remove PCB52, Keyboard 14P01 - Remove cable from PCB14, Volume Remove cable holder - Lift off volume wheel unit...
• Page 57 Replacement of modules – BeoSound 5 5.17 - Pull off menu wheel - Remove screws for LCD Panel - Remove cables shown from PCB01, Mainboard 1P10 - Pull out PCB01, Mainboard as shown Use BeoMaster 5 ServiceTool to serialise the serial number and to update the firmware in PCB01, Mainboard when replaced.
• Page 58 5.18...

• Page 59: Replacement Of Modules - Beomaster 5

  Replacement of modules – BeoMaster 5 5.19 Replacement of modules in BeoMaster 5 BeoMaster 5 in service position ..........5.20 Replace PCB01, Motherboard ........... 5.22 Replace PCB04, Power Supply ........... 5.24 Replace PCB51, ML-PL .............. 5.21 Replace PCB94, HDD ..............5.23 Warning –...
• Page 60 5.20 Replacement of modules – BeoMaster 5 BeoMaster 5 in service position - Remove all cables - Remove screws TX10 - Pull off cabinet cover and place BeoMaster 5 with the bottom plate down...
• Page 61 Replacement of modules – BeoMaster 5 5.21 Replace PCB51, ML-PL - Remove screws on backside TX10 - Carefully remove the cables from PCB51, ML-PL P108 P107 P101 P100 P102 - Pull out PCB51, ML-PL Use BeoMaster 5 ServiceTool to update the firmware in PCB51, ML-PL when replaced.
• Page 62 5.22 Replacement of modules – BeoMaster 5 Replace PCB01, Motherboard + 5.20 BeoMaster 5 in Service Position + 5.21 Remove PCB51, ML-PL - Remove cable to Power switch - Remove cables from PCB01, Motherboard SATA LVDS Power - Remove screws on PCB01, Motherboard - Remove screws on backside When remounting it is important to fasten screws on backside before...
• Page 63 Replacement of modules – BeoMaster 5 5.23 Replace PCB94, HDD + 5.20 BeoMaster 5 in Service Position - Remove screws - Remove cables from PCB94, HDD Sata Power - Pull off PCB94, HDD - Remove cables from PCB94, HDD...
• Page 64 5.24 Replacement of modules – BeoMaster 5 Replace PCB04, Power Supply + 5.20 BeoMaster 5 in Service Position + 5.23 Remove PCB94, HDD - Remove cables - Remove screws When remounting, it is important to check the jumper settings on PCB04, Power Supply.

• Page 65: Specification Guidelines For Service Use

  Specification guidelines for service use SPECIFICATION GUIDELINES FOR SERVICE USE BeoSound 5, BeoMaster 5 BeoSound 5 Type survey Market Type number Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Botswana, Bulgaria, Brazil, Canada, Chile, China, Croatia, 2900 Czech Repub., Denmark, Egypt, Faroe Islands, Finland, France, Germany, Greece, Greenland, Holland, Hong Kong,...
• Page 66 Display resolution DVI-I Max. res 1920x1200 (supports HD 1920x1080 none interlaced / interlaced) depending on actual TV Display resolution DVI-D 1024 x 768 (Fixed format for BeoSound 5 only) Supported formats N.Radio WMA, MP3, ASX (MS advanced playlist format). Normally locates WMA streaming, but can also locate MP3 streaming.
• Page 67 Specification guidelines for service use Connections MASTER LINK Pin 1 Data- -0.4V ±0.1V Pin 2 Data+ +0.4V ±0.1V Pin 3 ML sense Pin 4-8 N.C. Pin 9 ATI transmit Pin 10 ATI receive Pin 11 -supply voltage -7V to -15V (in St By -3V to -15V) Pin 12 +supply voltage +7V to +15V (in St By +3V to +15V) Pin 13...
• Page 68 Too see the different types of mains lead see exploded view in the Retail Ordering System Live Neutral Ethernet RJ45 socket Ethernet 10/100 Mbit/s IEEE 802.3 3 plugs One reserved for BeoSound 5! USB 2.0 Power output (to BeoSound 5) Pin 1 Pin 2 +5V_SB_AUX Pin 3 +12V_AUX...
• Page 69 Specification guidelines for service use DVI-D for BeoSound 5 Pin 1 T.M.D.S.Data 2 - Pin 2 T.M.D.S. Data 2 + Pin 3 T.M.D.S. Data 2/4 shield Pin 4 T.M.D.S. Data 4 - Pin 5 T.M.D.S. Data 4 + Pin 6...

• Page 71: Block Diagram - Beosound

  Overall block diagram – BeoSound 5 Overall block diagram – BeoSound 5 Overall block diagram – BeoSound 5 Backlight Inverter LCD 10.4' Connector Connector Input Mainboard Keyboard BeoMaster 5 3V3_LCD 12V_BL LVDS Left Rigth SCDT Active on HDMI input SIL9011...
• Page 72 Power control USB controller ML-Data PL-Data -12V +12V 5V Stand by 12VA 12V Analog Filter 9V Analog +12V BeoSound 5 5V Stand by 8V Analog 5V Analog Audio Engine -5VA -5V Analog PowerLink Audio MasterLink Audio D/A-Converter SPDIF � I...

• Page 73: Internal Connectors

  Block diagram – ML-PL – BeoMaster 5 Block diagram – ML-PL – BeoMaster 5 Block diagram – ML-PL – BeoMaster 5 Internal Connectors Power On Connector from PS65 ATX Connector to Mainboard HDD Power Con Fan Con USB Con SPDIF Con LVDS Con Mainboard Connector...

• Page 75: Wiring Diagram

  Wiring diagram Wiring diagram BeoMaster 5 BeoSound 5 15/15pins 30/30pins > > > > > > > < > < > > > 10/10pins > > > > 3/3pins > > > P106 Motherboard > > > < > >...
• Page 76 Available parts – BeoSound 5 Available parts – BeoSound 5 Available parts BeoSound 5 9010 9006 9007 9011 9008 9012 9009 9013 9014 9001 9015 9016 9017 9002 9003 9004 9005...
• Page 77 Available parts – BeoSound 5 Available parts – BeoSound 5 Available parts Parts not shown 9001 3451873 Front glass 3376190 Product cover 9002 2804054 Menu wheel incl. pos. no. 9003, 9004 3010063 Tool f/bearing nut BeoSound 5 9003 2816445 Spring...
• Page 78 Available parts – BeoMaster 5 Available parts – BeoMaster 5 Available parts BeoMaster 5 9062 9057 Incl. pos. no. 9058 9050 9058 9060 9051 9052 10/11 Incl. pos. no. 9051 x 4 and 9052 10/11 9053 9059 9054 9061 Incl. pos. no. 9056 x 4 and damping material 9055 9056...

• Page 79: Available Parts

  Available parts Available parts 9050 3031139 Wall f/fan 9051 3938010 Damper f/fan BeoMaster 5 9052 3340308 Gasket f/fan 9053 8410009 Fan incl. pos. no. 9051 x 4 and 9052 9054 3340309 Gasket f/PCB01 9055 3431506 Cabinet, top incl. damping material 9056 3103208 Foot...
• Page 82 Bang & Olufsen DK-7600 Struer Denmark Phone +45 96 84 11 22* Fax +45 97 85 39 11 10-08...